Notation based on the specified commercial transactions
Seller and Location
Sion Inc.
1038 Kunitomi, Naka-ku, Okayama-shi, Okayama-ken, 703-8236
TEL: 086-239-3912 / FAX: 086-239-3913
Email address: mail@sion-inc.com
Manager
Sion Kazu
Business days
10:00-18:00 (Monday-Friday, including holidays)
*Closed on weekends and other days.
Price
Please see here for prices of various products and courses.
Additional fees to product price
・Consumption tax
Prices on the Sion Inc. online shop are excluding tax.
・Shipping fee (online shop)
[Domestic] Yamato Transport
1,650 yen nationwide per order
Free shipping for purchases of 11,000 yen or more.
[Overseas] EMS
8,000 yen and up worldwide
Varies depending on the gram weight of the ordered product.
・Shipping fee (texts used in courses)
Only those living overseas will be charged a separate shipping fee. (Including administrative fees)
8,000 yen worldwide (EMS)
・Shipping fee (request for materials)
Shipping method and shipping fee will vary depending on the number and size of materials.
Letter Pack: 370 yen
Yamato Transport: 1,650 yen
・Date change fee (various courses)
If the date is changed within one week of the scheduled date of the course, the following fee will be charged.
11,000 yen
*If the date is changed after receiving the rental ring, the next rental ring fee of 22,000 yen will be charged.
In that case, the administrative fee for date change will be 11,000 yen and the rental ring usage fee of 22,000 yen, totaling 33,000 yen.
Application period
For various courses only, the application period is up to 10 days before the scheduled date of the course.
*If you have any special circumstances, please contact us at mail@sion-inc.com or 086-239-3912.
Delivery and Event Schedule
-Online Shop (Singing Ring®)
We will ship within six months of confirming your payment.
-Online Shop (other than Singing Ring®)
We will ship within the next 5 business days after confirming your payment.
-Textbooks used in the course
We will ship within the next 5 business days after confirming your payment.
-Various Courses
You can check the dates of various courses here.
*The delivery time of Singing Ring® may change depending on the production situation.
*Delivery to Kanto, Tohoku, and remote islands may take additional days. If you are in a hurry, we recommend that you order with plenty of time to spare.
*If orders are temporarily concentrated, shipping may be slightly delayed.
*If the product is out of stock, we will contact you and ship it as soon as it is in stock. We will contact you with the delivery date each time.
*Please note that the delivery time may vary due to holidays, national holidays, New Year's holidays, Golden Week, Obon holidays, and other circumstances.
About various Singing Ring® sound sources
We offer downloadable content.
For details, please refer to here.
・Download deadline
Downloads are available for 30 days from the date of purchase. After 30 days, downloads will no longer be available, so please download and store the files as soon as possible.
・How to download
If you pay by credit/debit card, the screen will proceed to the purchase completion screen, from which you can immediately download the sound source. You will also automatically receive an email saying "Thank you for your order (#00000)", and you can download the sound source from the "Download" button in that email.
・How to check the downloaded content
- For iPhone -
Open the standard iOS Files app and tap the ZIP file you want to uncompress. A folder containing the file will be created in the Files app. Tap the folder to open it and check the contents.
- For Android -
You will be able to play the sound source immediately after downloading. If you close that screen, you can play it by following the steps below. My Files > Downloads > Select Audio Source.
- For Windows -
Download and specify the destination folder. Right-click on the downloaded Zip file and click "Extract" to extract it. Store the extracted file in a location that is easy for you to find.
- For Mac -
Download and specify the destination folder. Double-click on the downloaded Zip file to extract the file. Store the extracted file in a location that is easy for you to find.
Payment method
Please choose one of the following payment methods.
・Bank transfer
When you order a product with bank transfer as the payment method, you will receive an automatically sent email with instructions on the transfer destination.
As a general rule, please make payment within 7 days of ordering.
*You will be responsible for the transfer fee when transferring.
*If you are unable to transfer within the due date, please contact mail@sion-inc.com or 086-239-3912.
・Credit card payment
The following credit cards are accepted:
VISA, MASTER CARD, JCB, American Express, UnionPay, Diners Club
*Payment is to be made in full the following month.
*We only accept credit cards in the name of the person placing the order.
*Closing dates and withdrawal dates vary depending on the credit card company.
*We will cover the fees for credit card payments.
*Debit cards are also accepted. In the case of debit cards, the payment will be withdrawn when the order is completed.
Exchanges, returns, and cancellations
・Exchanges and returns
Returns and exchanges will only be accepted if the product is defective or damaged within 7 days of arrival.
*Take a photo of the defective or damaged part of the product and contact us by email.
*We will not accept returns without contacting us.
*Please note that we cannot accept returns or exchanges due to customer convenience.
*If damage or stains occur during delivery due to an accident, the delivery company will inspect the product and then replace it or collect it, so please keep the box it was in until inspection.
For details, please check here.
・Cancellation (online shop)
You can cancel your order before the product is shipped.
Please contact us at mail@sion-inc.com or 086-239-3912.
・Cancellation (various courses)
Course schedule changes are valid for three years, so please make arrangements by rescheduling the course instead of requesting a refund.
Refunds
Refund fees
Credit card payments: No refund fee
Bank transfers: 100 yen for Japan Post Bank, 165 yen for other banks
*If you use a credit card, the full amount may be deducted at once due to the closing date of the credit card company. In that case, the card company will refund you on the settlement date of the following month or the month after.
*If you use a bank transfer, the refund amount will be transferred to your designated account after we confirm your return.
For details on refund rules, please check here.